Enhancing work item and defect tracking with the introduction of new metrics to measure and improve flow, quality, and speed:

• Issue/Bug Throughput: Monitor the ratio of resolved work items versus incoming items to evaluate team efficiency.
• Cycle Time Spread: Assess the percentage of items exceeding predefined cycle time thresholds for better predictability.
• Issue/Defect Aging Bucket: Track the age of unresolved items to ensure timely resolution and avoid backlog growth.
• Forward Momentum: Measure progress by evaluating the ratio of forward-moving work items to those stuck or moving backward.

Why It Matters:
These metrics provide engineering leaders with actionable insights into the pace and quality of work item handling. By pinpointing bottlenecks, monitoring resolution times, and improving work throughput, leaders can drive productivity and deliver consistent value.